Legal Link 4-State Legal First Aid Evaluation 2025

From 2024–2025, Legal Link led a four-state evaluation of its Legal First Aid® training in partnership with the Oklahoma Access to Justice Foundation, Michigan Legal Help, and Lowcountry Legal Volunteers in South Carolina, alongside community partners in California. The five-hour training was designed to help nonlawyer navigators recognize justiciable civil legal issues, understand their role, and connect clients to appropriate legal resources.

The evaluation shows that Legal First Aid delivers strong, measurable impact. Participants’ legal knowledge and confidence increased significantly, with overall legal capability scores rising from 54 to 76 on a 100-point scale and 91% of participants reporting improvement. Satisfaction with the program was exceptionally high: 91% of participants were very or extremely satisfied, and the program achieved a Net Promoter Score of 79—well above the legal sector benchmark of 32 and considered “world class.” These results demonstrate that Legal First Aid is an effective, scalable, and cost-efficient investment, strengthening community-based responses to civil legal problems and improving outcomes for people most affected by poverty and systemic injustice.

 Read the full evaluation report and state-specific findings
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